Effective Date: September 15, 2026
Kentuckiana Window LLC, d/b/a Kentuckiana Window Designs (“we,” “us,” or “our”), operates the website kywindowdesigns.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and who we share it with. By using our Site or providing your information to us (including via web form, phone, or text message), you agree to the terms below.
1. Personal Information We Collect
We may collect the following categories of information:
- Contact information — name, phone number, email address, and service/mailing address
- Project information — details about your windows/doors, quote requests, product preferences, and appointment scheduling
- Communications — records of calls, emails, and SMS/text messages exchanged with our team
- Website usage data — IP address, browser type, device information, and pages visited, collected automatically or via cookies/analytics tools
2. How We Use Personal Information
We use the information we collect to:
- Respond to quote requests and schedule consultations or installation appointments
- Send appointment reminders, order and project status updates, and account notifications — including by SMS/text message, email, or phone
- Process orders, provide customer service, and answer questions
- Maintain, improve, and secure our Site and services
- Comply with applicable laws and legal obligations
3. Who We Share Personal Information With
We do not sell your personal information. We may share personal information with:
- Service providers who perform functions on our behalf (e.g., scheduling software, payment processing, email/SMS messaging platforms), bound by confidentiality and data-use restrictions
- Legal and safety purposes — when required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy or a policy at least as protective
4. SMS Text Messaging Consent
SMS consent is not shared with third parties or affiliates. If you opt in to receive text messages from us, your phone number and consent are used only to send you the messages you agreed to receive (such as appointment reminders and project updates) and are never sold, rented, or shared with any third party or affiliate for their own marketing purposes.
For details on the types of messages you may receive and how to opt out, see our SMS Terms & Conditions.
5. Your Choices
- Opt out of SMS at any time by replying STOP to any text message from us.
- Get help by replying HELP to any text message, or by visiting https://kywindowdesigns.com/.
- Access, correct, or delete your information by contacting us using the details in Section 9 below.
6. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to remember preferences and understand how visitors use the Site. You can control cookies through your browser settings; disabling them may affect some Site functionality.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise any privacy rights, contact us at:
Kentuckiana Window LLC d/b/a Kentuckiana Window Designs 10101 Production Ct, Louisville, KY 40299 Phone: (859) 440-3311 Email: help@kywindowdesigns.com Website: https://kywindowdesigns.com/
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
